Returns Policy

At Coastal Crunch, we take pride in offering high-quality wholefood products made from premium Western Australian Lupin and other wholesome ingredients. We want you to be completely happy with your order, and we’re here to help if something isn’t right.

1. Damaged, Incorrect or Faulty Items

If your order arrives damaged, faulty, or contains incorrect items, please contact us within 48 hours of delivery. We will arrange a replacement, store credit, or refund depending on the situation.

To assist us in resolving the issue quickly, please email info@coastalcrunch.com.au with:
- Your order number
- A brief description of the issue
- Photos of the affected items and packaging

2. Change of Mind

Due to the perishable nature of our products, we’re unable to accept returns or offer refunds for change of mind. Please review your cart carefully before checking out.

3. Shipping Errors or Delays

We use trusted carriers to deliver your order, but on rare occasions, shipping issues can occur. If your parcel is significantly delayed, lost, or misdirected, contact us and we will help investigate.

Please note: Once your order leaves our facility, delays caused by the courier are outside of our direct control, but we will do our best to support you in resolving any issues.

4. Allergen Notice

While we take great care in preparing our products, please be aware that our facility handles lupin, nuts, peanuts, sesame, and some other allergens.

It is your responsibility to review ingredient information provided on product listings before purchasing. If you have questions about allergens, contact us before placing your order. We do not accept returns based on undisclosed allergen sensitivities if the information was made available.

5. Subscription Orders

For customers on a subscription plan:
- You can pause, skip, or cancel your subscription at any time before the next billing cycle.
- If a subscription order has already been processed and shipped, it cannot be refunded or cancelled.
- If a subscription item arrives damaged or incorrect, we will follow the standard process for replacements or refunds.

6. How to Lodge a Return or Issue

Please contact us within 48 hours of receiving your order by emailing info@coastalcrunch.com.au with:

- Your order number
- A description of the issue
- Any relevant photos

Our team will aim to respond within 1–2 business days.

7. Refunds and Store Credits

If a refund is approved, it will be processed to your original payment method. Alternatively, we can issue a store credit for use on future purchases.

Refunds may take 3–5 business days to appear on your statement, depending on your bank.